.sla-kpis{display:grid;grid-template-columns:repeat(5,minmax(100px,1fr));gap:12px;margin-bottom:18px}
.sla-kpis>div{background:#fff;border:1px solid var(--line);border-top:3px solid var(--green);border-radius:8px;padding:14px}
.sla-kpis span{display:block;color:var(--muted);font-size:12px}.sla-kpis b{display:block;font-size:24px;margin-top:5px}
.sla-filters{display:grid;grid-template-columns:repeat(auto-fit,minmax(145px,1fr));gap:12px;align-items:end;margin-bottom:18px}
.sla-filters .field{margin:0}.sla-filters button{height:44px}
.sla-layout{display:grid;grid-template-columns:minmax(0,1fr);gap:18px}.sla-layout.has-detail{grid-template-columns:minmax(520px,1.45fr) minmax(360px,1fr)}
.sla-list-card{min-width:0}.sla-table-wrap{overflow:auto}.sla-table-wrap tr[data-ticket-id]{cursor:pointer}.sla-table-wrap tr[data-ticket-id]:hover{background:#f7faf5}
.sla-pagination{display:flex;align-items:center;justify-content:flex-end;gap:12px;margin-top:14px}.sla-pagination span{color:var(--muted);font-size:12px}.sla-pagination button:disabled{opacity:.45;cursor:not-allowed}
.sla-ticket-title{min-width:190px}.sla-ticket-title small{display:block;color:var(--muted);margin-top:4px}
.sla-tag{display:inline-flex;padding:4px 7px;border-radius:14px;font-size:10px;font-weight:750;background:#edf4ea;color:#477b35}.sla-tag.waiting{background:#fff4e8;color:#9a501e}.sla-tag.closed{background:#eceff3;color:#59616d}.sla-tag.cancelled{background:#f8e9e5;color:#9a402a}
.sla-detail{position:sticky;top:18px;align-self:start;max-height:calc(100vh - 36px);overflow:auto}.sla-detail h3{font-size:13px;text-transform:uppercase;letter-spacing:.03em;color:var(--blue-dark);margin:0 0 12px}
.sla-meta{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-bottom:14px}.sla-meta div{border-top:1px solid #eee;padding-top:8px}.sla-meta span{display:block;color:var(--muted);font-size:11px}.sla-meta b{display:block;margin-top:3px;word-break:break-word}
.sla-description{white-space:pre-wrap;line-height:1.5;background:#f7f6f2;border-radius:6px;padding:12px}.sla-details{display:grid;gap:7px;margin-top:10px}.sla-details div{font-size:12px;white-space:pre-wrap}.sla-details b{color:var(--blue-dark)}
.sla-form-block{border-top:1px solid var(--line);margin-top:18px;padding-top:18px}.sla-form-block textarea{width:100%;min-height:100px;border:1px solid #cad6ea;border-radius:6px;padding:10px;resize:vertical;font:inherit}.sla-form-block button{margin-top:10px}
.sla-message{border-left:3px solid var(--green);padding:9px 11px;margin:9px 0;background:#f8faf7;border-radius:0 6px 6px 0}.sla-message.internal{border-left-color:#c46a2a;background:#fff8ef}.sla-message header{display:flex;justify-content:space-between;gap:8px;font-size:11px;color:var(--muted)}.sla-message p{white-space:pre-wrap;margin:7px 0 0;line-height:1.45}.sla-files{display:flex;flex-wrap:wrap;gap:7px;margin-top:10px}.sla-files a{color:var(--blue-dark);background:#edf4ea;padding:6px 9px;border-radius:5px;text-decoration:none;font-size:12px}
.sla-history{margin-top:16px}.sla-history summary{cursor:pointer;color:var(--blue-dark);font-weight:700}.sla-event{border-top:1px solid #eee;padding:8px 0;font-size:12px}.sla-event time{display:block;color:var(--muted);margin-top:3px}
.sla-empty,.sla-error{color:var(--muted);padding:18px;text-align:center}.sla-error{color:var(--red)}
@media(max-width:1250px){.sla-filters{grid-template-columns:repeat(3,1fr)}.sla-layout.has-detail{grid-template-columns:1fr}.sla-detail{position:static;max-height:none}}
@media(max-width:750px){.sla-kpis,.sla-filters{grid-template-columns:1fr 1fr}.sla-meta{grid-template-columns:1fr}}